What are the different memberships?
The Kroger Rx Savings Club offers two types of memberships for individuals and families.
Which Kroger Rx Savings Club membership is right for me?
The Individual Membership is best for:
- One person who is 18 years of age or older
- An individual not planning on adding any additional members
Will I receive the same benefits as the Family Membership?
Yes, you'll receive the same Kroger Rx Savings Club prices and benefits as the Family Membership, but at a lower rate of $36 a year. The only difference is that this membership will cover just one person.
Who can sign up for an Individual Membership?
You must be 18 years of age or older to enroll in the Individual Membership. Individuals under the age of 18 and pets can be added as members to an existing Family Membership.
The Family Membership is best for:
- Individuals looking to use the Kroger Rx Savings Club for more than one person
- Families that take multiple prescriptions
- Individuals under the age of 18 and pets (both of whom must be added as members to an existing membership with a primary member over the age of 18)
How many members are included in a Family Membership?
The Family Membership covers you and up to 5 additional family members — your kids, grandma and grandpa, friends, neighbors, and even pets!
Is there a difference in cost?
Yes, the Individual Membership is $36 a year for one person and the Family Membership is $72 a year for up to 6 members.
What if I no longer want the Family Membership?
You can cancel or downgrade to the Individual Membership at any time.
If you downgrade to an Individual Membership, a pro-rated amount of your current rate of $72 will be refunded to you, and you will be charged a pro-rated amount of the yearly plan at the new rate of $36.
How long is my membership good for?
The Kroger Rx Savings Club is an annual membership. The subscription will last one year from the day you sign up.
On each anniversary of your signup date, your subscription will auto-renew for another year and your credit card will be charged your membership fee upon renewal. We will send you a notice 15 days before your renewal date to verify you want to continue your membership. If you cancel your membership before your renewal date, your subscription will not renew.
You can cancel within the first 30 days of your membership starting on your renewal date and receive a full refund.
How do I use this at the pharmacy?
- Fill your prescription at your local Kroger Pharmacy.
- Show your Kroger Rx Savings Club card or confirmation email to the pharmacist when your medication is ready for pickup.
- Instantly save on your prescriptions. Please visit KrogerSC.com to see what you will pay at the pharmacy.
I didn't get the price I expected. What do I do?
The Kroger Rx Savings Club prices are generally very accurate, and issues are rare.
If you believe you were charged the wrong price at the pharmacy, there are a few things you will want to check:
Does the drug you looked up on the Kroger Rx Savings Club site match the prescription you're filling?
You may be viewing a price that isn’t exactly the same as the prescription you’re filling (this is the most common reason for price differences). First, confirm that the price you looked up matches your prescription. Be sure to check the drug name (i.e., “divalproex” vs. “divalproex ER extended release”), dosage (20mg vs. 40mg), form (capsule vs. tablet) and quantity (30 tablets vs. 90 tablets).
Still not receiving the correct price?
Our Kroger Rx Savings Club representatives are here to help, and they can typically resolve most issues while you’re in the pharmacy. Please give us a call at 855-912-6346. (Mon-Fri 9AM–9PM ET, Sat-Sun 10AM–5PM ET)
If you aren’t able to call during business hours, please contact us by filling out the form provided here.
How long will it take to receive my card?
Your welcome packet containing two Kroger Rx Savings Club cards should arrive 30 days after signup. While you wait for your cards to arrive, you can use your temporary card. We'll show you how to access your temporary card here.
Will each member receive his or her own card?
Yes, each member will receive his or her own card. You can request additional cards through your online account at any time, and each card will also arrive within 30 days of the request date.
What do I do if my card is lost or stolen?
Not to worry! No one but you can use your membership card, which only has your name on it and no other identifying information. There's no need to cancel your membership if you lose your card; simply request a new card to be sent to you.
How do I request new or additional cards?
- Log in to your online account and place a request. We'll show you how to request a card from your online account here.
- Call us at 1-855-912-6346 to speak with a live agent Monday through Friday from 9AM–9PM ET or Saturday through Sunday from 10AM–5PM ET.
Will I need to bring my card with me every time I fill a prescription?
Your pharmacist should be able to add your card to your online profile at Kroger so you can use it whenever you fill or refill a prescription in the future. Just in case, it's always a good idea to bring it with you.
Can I use my Kroger Savings Card for my pet?
Please note - the Kroger Savings Club does not offer discounts for pet specific medications like heart-worm drugs or flea and tick treatments.
When using your Kroger Savings Club card for a pet, the pharmacist will need a DEA number from your vet to process the card and prescription. (Human prescriptions require an NPI number, whereas pet prescriptions require the prescriber's DEA number.) Once the pharmacist has your prescriber's DEA number, they should be able to process the Kroger Savings Club card and the prescription information in their system without any problems.
What is the Person Code on my card?
The person code on your card individually identifies each member on a Savings Club account. In order for the pharmacist to apply the membership price, he or she must enter the person code on your card. Don't see your person code? We'll show you where to find it here.